QUALITY GUARANTEED FOR OVER 25 YEARS

CIS Maintenance and Testing

Upgrading, Converting, Integrating & Optimizing CIS Platforms

TIME DISCIPLINED | BUDGET-CENTRIC | NEW IMPLEMENTATIONS | INDUSTRY-BEST PRACTICES

Contact Us Today

The Pinnacle team understands that CIS expertise combines customer service fundamentals with business and communication dynamics for the utility Industry. We specialize in comprehensive CIS solutions purpose-built for utilities and its integration with other systems like GIS, Work Management, Powerplant, Peoplesoft, etc. Everything we do focuses on delivering the ultimate in:

Customer Solution

Integration

Testing

Best Practices

Speed

We are your one-way ticket to deliver unsurpassed, customizable customer experiences. Pinnacle represents the precise updates and upgrades you want to roll out CIS transitions minus the major re-implementation projects that carry inhibitive expenses. Our work covers all the business and technical aspects connected to CIS implementation, testing, upgrades, and maintenance.

Maintenance – A Cutting-Edge CIS Service

Our team is fully versed in working with platforms like:

S2K

Banner

Peace

CC&B

More specifically the following:

Support and Enhancements

CIS Upgrades and Conversions

CIS/GIS Integration

AMR/AMI Roll outs

CIS Testing – A Cut Above the Rest.

Our ongoing testing protocols take the stress out of CIS changes, ensuring your expected seamless continuity. New implementations are our bread-and-butter. A glimpse of our extensive capabilities shows full collaboration with our clients to deliver:

  • Conservative but thorough test strategies focusing on scenarios & data.
  • Writing efficient test cases that conform to a standard format for fast execution.
  • A committed team to complete testing tasks that maintain bug-free environments.
  • Multilingual IVR Testing for IBM Watson.
  • Integration with Peoplesoft and Powerplant Testing.
  • CIS/GIS integration testing.
  • A Structured Repository of:
    • Test cases.
    • Process flows & business rule documentation.
  • A Data mining tool – consistently used in all test scripts.,
  • Uniform test case formatting to promote the collaboration of test strategists.
  • Effective Reporting and Defect management that covers:
    • Test progress.
    • Facilitation and oversight of UAT and Regression defects.
    • Assessment of each project and release.
  • On-time delivery – predictable and accurate release dates.
  • Mobile App testing in iOS and Android platform.

We Believe in CEO Offshore Testing Because It:

Represents high quality, cost-effective, efficient, and fast testing.

Achieves 18-hour workday coverage.

Allows other roles to focus on new development.

Creates trust in the test team, ensuring a functioning, error-free current system.

Our Offshore Team Successes Demonstrate:

  • Improved quality and pace of testing.
  • Testing script QA processes with validated script completeness.
  • Test script writing resulting in regression test scripts documented & executed.
  • Resource Scalability & Cost:
    • Correctly skilled for the task.
    • 25% of the cost of previous testers.
    • Maintaining four trained ‘floater’ resources only paid when actively assigned to test tasks.

We Do It So Well Because:

  • Our offshore testers work on VM boxes that can:
    • Complete 90% of the testing tasks typically completed onshore.
    • Overcome any technical infrastructure complexity.
  • We address the lack of core system and business knowledge at start-up with:
    • A three to four-week intensive onshore functional training and observation.
    • A team demonstrating capability and effective communications skills.
  • We don’t allow different time zones to disrupt our seamless processes.
  • We stabilize our team by investing heavily in them, hiring only through referrals and personal connections. The net result is extremely low turnover.

Giving Pinnacle Customers a Unique Look at One-stop IT Expertise and Dedication.

Better solutions with our enterprise-grade technology services and products.