Upgrading, Converting, Integrating & Optimizing CIS Platforms
TIME DISCIPLINED | BUDGET-CENTRIC | NEW IMPLEMENTATIONS | INDUSTRY-BEST PRACTICES
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The Pinnacle team understands that CIS expertise combines customer service fundamentals with business and communication dynamics for the utility Industry. We specialize in comprehensive CIS solutions purpose-built for utilities and its integration with other systems like GIS, Work Management, Powerplant, Peoplesoft, etc. Everything we do focuses on delivering the ultimate in:
We are your one-way ticket to deliver unsurpassed, customizable customer experiences. Pinnacle represents the precise updates and upgrades you want to roll out CIS transitions minus the major re-implementation projects that carry inhibitive expenses. Our work covers all the business and technical aspects connected to CIS implementation, testing, upgrades, and maintenance.
Maintenance – A Cutting-Edge CIS Service
Our team is fully versed in working with platforms like:
More specifically the following:
CIS Testing – A Cut Above the Rest.
Our ongoing testing protocols take the stress out of CIS changes, ensuring your expected seamless continuity. New implementations are our bread-and-butter. A glimpse of our extensive capabilities shows full collaboration with our clients to deliver:
- Conservative but thorough test strategies focusing on scenarios & data.
- Writing efficient test cases that conform to a standard format for fast execution.
- A committed team to complete testing tasks that maintain bug-free environments.
- Multilingual IVR Testing for IBM Watson.
- Integration with Peoplesoft and Powerplant Testing.
- CIS/GIS integration testing.
- A Structured Repository of:
- Test cases.
- Process flows & business rule documentation.
- A Data mining tool – consistently used in all test scripts.,
- Uniform test case formatting to promote the collaboration of test strategists.
- Effective Reporting and Defect management that covers:
- Test progress.
- Facilitation and oversight of UAT and Regression defects.
- Assessment of each project and release.
- On-time delivery – predictable and accurate release dates.
- Mobile App testing in iOS and Android platform.
We Believe in CEO Offshore Testing Because It:
Our Offshore Team Successes Demonstrate:
- Improved quality and pace of testing.
- Testing script QA processes with validated script completeness.
- Test script writing resulting in regression test scripts documented & executed.
- Resource Scalability & Cost:
- Correctly skilled for the task.
- 25% of the cost of previous testers.
- Maintaining four trained ‘floater’ resources only paid when actively assigned to test tasks.
We Do It So Well Because:
- Our offshore testers work on VM boxes that can:
- Complete 90% of the testing tasks typically completed onshore.
- Overcome any technical infrastructure complexity.
- We address the lack of core system and business knowledge at start-up with:
- A three to four-week intensive onshore functional training and observation.
- A team demonstrating capability and effective communications skills.
- We don’t allow different time zones to disrupt our seamless processes.
- We stabilize our team by investing heavily in them, hiring only through referrals and personal connections. The net result is extremely low turnover.
Giving Pinnacle Customers a Unique Look at One-stop IT Expertise and Dedication.
Better solutions with our enterprise-grade technology services and products.